Step 1 : Generate a full backup in cPanel from your old host:

1. Log into cPanel.
2. In the Files section, click on the Backups icon.
3. Under Full Backup, click Generate/ Download a Full Website Backup.
4. On the next page, select the Home Directory option from the Backup Destination drop-down menu.
5. For Email Address, select whether or not you wish to receive an email notification once the backup is complete. (You may also change the notification email address in the provided field if you wish.)
6. Click Generate Backup.

This will generate the back up for you and place the tar.gz file inside of your home directory. You can then download the backup via cPanel, FTP or SSH.

Step 2 : Download the Full Backup

1. Log into cPanel.
2. In the Files section, click on the Backups icon.
3. Under Full Backup, click Generate/ Download a Full Website Backup.
4. Under Backups Available for Download, click the link for the backup file you wish to download.
5. Select a destination on your PC where you would like to save the backup.

Step 3 : Upload the backup to a destination we can download it from

A full backup must be restored by the root user for the server. Therefore, you need to provide us the backup via one of the methods below :

1. Google Drive
2. Uploading the backup in the home directory of your hosting account with us

Step 4 : Inform support

Open a new support ticket with us, and kindly wait for our response. Migrations usually take under 24 hours to complete.