Knowledge Base

Paypal billed me after cancellation !

After cancelling a product with HostKoala, some users may get billed by Paypal during the renewal period.

This is because, while clients cancelled the order with us ( And we do not issue new invoices ), we cannot cancel the Paypal Automatic payments to us.

If this has occured, please contact support via ticket OR [email protected] and we will refund you accordingly.

To cancel that, view this GUIDE

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