Knowledge Base

Create / Edit / Delete an Email Autoresponder in cPanel

Before starting, first login to cPanel ( Guide here )

Step 1 − Open cPanel Autoresponders by clicking on Autoresponder link found in Email section of cPanel Home.

Step 2 − You will enter a Add Auto Responder page. Fill the details accordingly. Below is our recommended settings :

Character Set :  Choose character set, recommended is that you leave it as it is, which is utf–8.

Interval:  Enter the number of hours to wait between responses to same email address, this helps in preventing sending same email to same user multiple times. We recommend 48 hours

Email & Domain :  Enter Email and select Domain for which you want to add an autoresponder.

From: Enter your email again

Subject: Enter Subject of your outgoing Email. You may keep it same as incoming email by putting %subject% in Subject, you can provide your custom subject too.

Body : Enter Body of your Email. You may use %from%, which will be the name of sender, if available. You may use %email% in body too, it will be the email address of the sender.

This message contains HTML :  Select This message contains HTML checkbox, if there is HTML in your Email Body.

Start/Stop:  Schedule a Start, End Date, and Time for your autoresponder email. You can choose to start immediately or on a specific date at a specific time. You can choose this autoresponder to stop sending emails on a specific day, or you can choose never to stop an autoresponder. You can change this configuration anytime.

Step 3 − Click Create to create the Autoresponder

Edit or Delete Autoresponder

To edit or delete an autoresponder, find the Current Autoresponder by scrolling down in Autoresponder section.

Click Edit corresponding to the autoresponder to edit and it will take you to the same interface, which we have gone through when creating the Autoresponder. You can use the same interface to make the change.

To delete an autoresponder, click Delete corresponding to that autoresponder. It will ask you for confirmation, click Delete to delete that autoresponder.

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