Knowledge Base


How to change / upgrade my hosting package

Please follow the steps shown below. For the tutorial, we will be upgrading a Standard Plan ( hostkoala.top ) -> Medium Plan ( hostkoala.top ) on a 1 year term basis


STEP 1 : Login into our customer portal ( Link here )


STEP 2 : Navigate to the Services tab -> Manage ( Beside the hosting plan you want to change the package ). Click on Manage


STEP 3 : Click Change Package


STEP 4 : Click on the drop down Menu under New Package ( Please select )


STEP 5 : Select your new desired package/term. For this case, we are choosing a Medium Plan with a 1 year term.


STEP 5 : Click on > Review after selecting the desired term


STEP 6 : A Confirmation page like shown below will appear. Once you have confirmed all the details are correct. Click on Save


STEP 7 : It is time to make payment. Select your payment option, and click -> Review & Confirm


STEP 8 : If you chose Paypal, click on the Paypal button to pay


Kindly complete the payment at Paypals checkout page. After ~ 5 minutes, the package will be upgraded by the system. If you cannot see the change, please contact support and we will look into the issue.

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